Chat Process Executive

Futuristhr consultancy wants to bring on a Chat Process Executive for its Turbhe, Mumbai team. The pay goes up to ₹20,000/month. The team is filling 5 vacancies.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : International

Who can apply

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of International
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International

Salary

Salary: ₹15,000 – ₹20,000 per month, based on skills and experience.

Your responsibilities

• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• You will follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant

Position details

• Work location: Turbhe, Mumbai, Maharashtra
• Work mode: Work from office
• Vacancies: 5
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Futuristhr consultancy today.