Customer Care Coordinator

Looking for a Customer Care Coordinator role in Andheri, Mumbai? Go Big Solutions is hiring now. The pay goes up to ₹20,000/month.

Employer’s description

Handle Support Functions Like Data Entry, Record Management, And Report Preparation. Ensure Efficient Documentation And Maintain Workflow Accuracy. Assist Front-Line Teams By Managing Behind-The-Scenes Operations. 1 - 2 Years Experience Compulsory. | Skills Needed : Email

Candidate profile

• 1–2 years of relevant experience
• Education: Graduate
• Skills: Email
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Skills Needed: Email
• A calm under pressure, patient attitude

Salary and benefits

Salary: ₹15,000 – ₹20,000 per month, based on skills and experience.

Day-to-day work

In this role, you will:

• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• You will handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA

Quick facts

• Work location: Andheri, Mumbai, Maharashtra
• Employment type: Full time
• Vacancies: 1
• Work mode: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Go Big Solutions.