Customer Care Executive

Looking for a Customer Care Executive role in Thane West, Mumbai? Gurukrupa Placement is hiring now. 30 candidates will be hired for this role. You can earn up to ₹20,000/month. Freshers can apply.

Employer’s description

**Hiring: Customer Service Executive****Process:** Idfc Bank**Location:** Kapurbawdi, Thane West**Salary:** 20,000 Per Month + Attractive Incentives**Working Hours:** 9:30 Am 6:30 Pm**Weekly Off:** Sunday (Fixed Off)**Responsibilities:*** Handle And Resolve Customer Queries.* Promote And Sell Personal Loans, Credit Cards, And Debit C. Type : Sales, Outbound

Eligibility

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Comfortable with Outbound, Sales
• Good English
• Freshers can apply
• Type: Sales, Outbound
• Someone customer-first and polite

Salary

The salary for this role is ₹14,500 – ₹20,000 per month.

Roles and responsibilities

• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• You will follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA

Job details

• Location: Thane West, Mumbai, Maharashtra
• Openings: 30
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Office-based

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