Chat Process Executive

Join Hansa Customer Equity Private Limited as a Chat Process Executive in Airoli, Mumbai. The pay goes up to ₹15,500/month. There are 30 open positions.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Type : Domestic, Sales | Languages : English

Eligibility

• Freshers are welcome to apply
• Tenth Pass or equivalent
• Comfortable with Domestic, English, Sales
• Good English
• Freshers can apply
• Type: Domestic, Sales
• Languages: English
• A customer-first, patient attitude

Salary and benefits

You will be paid ₹15,000 – ₹15,500 per month.

Key responsibilities

Here is what a typical day looks like:

• You will identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy

Position details

• Job location: Airoli, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 30
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site

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