Customer Care Executive

Hansa Customer Equity Private Limited is looking for a Customer Care Executive to join its team in Airoli, Mumbai. The pay goes up to ₹30,000/month. No experience? You can still apply. 10 candidates will be hired for this role.

Employer’s description

Hansa Direct Hiring! Customer Service Executive(Calling | Chat | Email) Location: Airoli Day Shift 6 Days Working (1 Weekly Off) Salary: 15,000 30,000 (In-Hand) Hsc / Graduate Good Communication Skills Basic Computer Knowledge. Type : Outbound, Domestic | Languages : Tamil, Gujarati, Malayalam, Telugu, Bengali, Kannada, Hindi, English

Pay and perks

You will be paid ₹15,000 – ₹30,000 per month.

Requirements

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Skills: Bengali, Domestic, English, Gujarati, Hindi, Kannada, Malayalam, Outbound
• Basic English
• Freshers can apply
• Type: Outbound, Domestic
• Languages: Tamil, Gujarati, Malayalam, Telugu, Bengali, Kannada, Hindi, English
• Someone customer-first and calm under pressure

Day-to-day work

Your main tasks will be to:

• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant

Quick facts

• Work location: Airoli, Mumbai, Maharashtra
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Employment type: Full time
• Openings: 10
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Hansa Customer Equity Private Limited.