Customer Service Team Supervisor

Start your next role as a Customer Service Team Supervisor with Hdfc Life in Bagha Jatin, Kolkata. Salary is up to ₹25,000/month. No experience? You can still apply. The team is filling 15 vacancies.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Type : Sales | Languages : Bengali, Hindi, English

Salary

You will be paid ₹18,900 – ₹25,000 per month.

Skills and qualifications

• Open to freshers
• Graduate or equivalent
• Comfortable with Bengali, English, Hindi, Sales
• Basic English
• Freshers can apply
• Type: Sales
• Languages: Bengali, Hindi, English
• A customer-first, calm under pressure attitude

Your responsibilities

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• You will log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant

Position details

• Job location: Bagha Jatin, Kolkata, West Bengal
• Employment type: Full time
• Interview: 10:00 AM - 3:00 PM | Monday to Saturday
• Vacancies: 15
• Work mode: On-site
• Shift: 10:00 AM - 5:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Hdfc Life.