Customer Service Team Supervisor

Hdfc Life is hiring a Customer Service Team Supervisor in Behala Chowrasta, Kolkata. The team is filling 15 vacancies. Great for first-time job seekers. You can earn up to ₹25,800/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Marketing | Type : Sales | Languages : Bengali, Hindi, English

Your responsibilities

• Escalate complex cases to the right team within the SLA
• You'll log every interaction and its outcome in the support system.
• You'll identify upsell opportunities where relevant.
• You will resolve queries and complaints with patience and accuracy.
• You'll handle inbound and outbound customer calls, chats or emails.

Salary and benefits

You will be paid ₹15,750 – ₹25,800 per month.

Who can apply

• No prior experience needed — freshers can apply
• Education: Graduate
• Good knowledge of Bengali, English, Hindi, Marketing and Sales
• Good English
• Freshers can apply
• Marketing
• Type: Sales
• Languages: Bengali, Hindi, English
• Someone customer-first and patient

Position details

• Work location: Behala Chowrasta, Kolkata, West Bengal
• Work mode: On-site
• Interview: 10:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 15
• Job type: Full time
• Shift: 10:00 AM - 5:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Hdfc Life reviews applications regularly.