Customer Service Team Supervisor

Join Hdfc Life as a Customer Service Team Supervisor in Haridevpur, Kolkata. No experience? You can still apply. Salary is up to ₹29,000/month. The team is filling 15 vacancies.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Type : Sales | Languages : Bengali, Hindi, English

Roles and responsibilities

• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA

Pay and perks

Salary: ₹18,000 – ₹29,000 per month, based on skills and experience.

Who can apply

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Comfortable with Bengali, English, Hindi, Sales
• Good English
• Freshers can apply
• Type: Sales
• Languages: Bengali, Hindi, English

Quick facts

• Work location: Haridevpur, Kolkata, West Bengal
• Work mode: Work from office
• Shift: 10:00 AM - 5:30 PM | Monday to Saturday
• Interview: 10:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 15

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