Customer Support Team Leader

Hdfc Life has an opening for a Customer Support Team Leader based in Sovabazar, Kolkata. There are 5 open positions. You can earn up to ₹25,800/month. No experience? You can still apply.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Languages : Bengali, Tamil

Compensation

Compensation: ₹18,000 – ₹25,800 per month.

Roles and responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• You'll follow call scripts and update customers on ticket status.

What we are looking for

• Freshers are welcome to apply
• Graduate or equivalent
• Comfortable with Bengali, Tamil
• Basic English
• Freshers can apply
• Languages: Bengali, Tamil

Position details

• Work location: Sovabazar, Kolkata, West Bengal
• Interview timings: 12:00 AM - 3:00 PM | Monday to Saturday
• Timings: 10:00 AM - 5:30 PM | Monday to Saturday
• Work mode: Office-based
• Job type: Full time
• Vacancies: 5

If this job suits you, apply now — shortlisted candidates will be contacted by Hdfc Life.