Customer Support Team Leader

A new Customer Support Team Leader role is open at Indusind Nippon Life, Minto Park, Kolkata. The team is filling 30 vacancies. You can earn up to ₹50,000/month. Freshers can apply.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity.

What you get

You will be paid ₹20,000 – ₹50,000 per month.

Who can apply

• Ideal for freshers starting their career
• Education: Graduate
• Good knowledge of Verbal communication, Active listening, CRM tools and Hindi and English
• Basic English
• Freshers can apply
• Someone polite and customer-first

What the job involves

• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• You will escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant

Quick facts

• Work location: Minto Park, Kolkata, West Bengal
• Vacancies: 30
• Work mode: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Click Apply to send your profile to Indusind Nippon Life. It takes less than a minute.