Customer Support Team Leader

Shriram Life is hiring a Customer Support Team Leader in Beliaghata, Kolkata. There are 8 open positions. Salary is up to ₹35,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Marketing | Languages : Bengali, Hindi, English | Type : Mutual Funds

Day-to-day work

Here is what a typical day looks like:

• You will resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• You will handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA

Requirements

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Comfortable with Bengali, English, Hindi, Marketing, Mutual Funds
• Basic English
• 1 - 2 Years Experience Compulsory.
• Marketing
• Languages: Bengali, Hindi, English
• Type: Mutual Funds
• You are customer-first and polite

Salary

The salary for this role is ₹15,000 – ₹35,000 per month.

Job at a glance

• Location: Beliaghata, Kolkata, West Bengal
• Openings: 8
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Timings: 11:00 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Shriram Life.