Chat Process Executive

Headsup Hr Solutions Private Limited is hiring a Chat Process Executive in Marathahalli, Bengaluru. There are 20 open positions. You can earn up to ₹25,000/month.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : Inbound | Languages : Hindi

What you will do

Your main tasks will be to:

• You'll follow call scripts and update customers on ticket status.
• You will log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy

What we are looking for

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Skills: Hindi, Inbound
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound
• Languages: Hindi

What you get

Salary: ₹23,000 – ₹25,000 per month, based on skills and experience.

Quick facts

• Job location: Marathahalli, Bengaluru, Karnataka
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Vacancies: 20

Click Apply to send your profile to Headsup Hr Solutions Private Limited. It takes less than a minute.