Chat Support Executive

Headsup HR Solutions Private Limited is hiring a Chat Support Executive in Kadubeesanahalli, Bengaluru. The team is filling 10 vacancies. The pay goes up to ₹25,000/month.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : Domestic | Languages : Hindi, English, Hindi

Salary and benefits

The salary for this role is ₹20,000 – ₹25,000 per month.

Key responsibilities

As a Chat Support Executive, your work will include:

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status.

Who can apply

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: Domestic, English, Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic
• Languages: Hindi, English, Hindi

Job details

• Location: Kadubeesanahalli, Bengaluru, Karnataka
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 10
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work mode: Office-based

Interested? Apply now on BetterJobs with your resume — Headsup HR Solutions Private Limited reviews applications regularly.