Chat Support Executive

Join Headsup HR Solutions Private Limited as a Chat Support Executive in Hoodi, Bengaluru. No experience? You can still apply. The team is filling 18 vacancies. You can earn up to ₹25,000/month.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : English, Hindi

What the job involves

Here is what a typical day looks like:

• You'll resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• You will follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets

Candidate profile

• Freshers are welcome to apply
• 12th Pass or equivalent
• Comfortable with English, Hindi
• Good English
• Freshers can apply
• Languages: English, Hindi
• Someone patient and calm under pressure

What you get

Salary: ₹18,000 – ₹25,000 per month, based on skills and experience.

Quick facts

• Work location: Hoodi, Bengaluru, Karnataka
• Vacancies: 18
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work mode: Work from office

Apply today and take the next step in your career with Headsup HR Solutions Private Limited.