Customer Care Executive

A new Customer Care Executive role is open at Hk Tools Pvt Ltd, Masjid East, Mumbai. The pay goes up to ₹25,000/month. The team is filling 5 vacancies.

Note from the employer

Customer Support , Customer Enquiries , Customer Care. More Than 2 Years Experience Compulsory.

Salary and benefits

You will be paid ₹15,000 – ₹25,000 per month.

Requirements

• At least 2 years of relevant experience
• Minimum qualification: Graduate
• Comfortable with Typing speed, Verbal communication, Active listening, Hindi and English
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• You are calm under pressure and polite

What you will do

In this role, you will:

• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• You'll follow call scripts and update customers on ticket status.
• You'll meet quality, call-handling and satisfaction targets.

Job details

• Job location: Masjid East, Mumbai, Maharashtra
• Work type: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 10:00 AM - 7:00 PM | Monday to Saturday
• Vacancies: 5
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Hk Tools Pvt Ltd.