Customer Care Executive

Idirect has an opening for a Customer Care Executive based in Grant Road West, Mumbai. There are 2 open positions. Salary is up to ₹16,000/month.

Employer’s description

Gujarati, Tamil, Telugu Resources Needed. Loyalty Program. Handle Customers Inbound And Outbound Calls. No Sales/Marketing/Target. Solving Queries, Taking Feedback/Complaint. Working Knowledge Of Ms-Excel, 10Am To 6.30Pm. Monday To Saturday. Type : Inbound, Outbound | Languages : Telugu, Tamil, Gujarati

Requirements

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Good knowledge of Gujarati, Inbound, Outbound, Tamil and Telugu
• Female Only
• Basic English
• Freshers can apply
• Type: Inbound, Outbound
• Languages: Telugu, Tamil, Gujarati
• You are calm under pressure and polite

Salary and benefits

You will be paid ₹12,000 – ₹16,000 per month.

What the job involves

As a Customer Care Executive, your work will include:

• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets

Job at a glance

• Job location: Grant Road West, Mumbai, Maharashtra
• Work type: Office-based
• Interview: 11:00 AM - 5:00 PM | Monday to Saturday
• Vacancies: 2
• Employment type: Full time
• Timings: 10:00 AM - 6:30 PM | Monday to Saturday

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