Customer Care Associate

A new Customer Care Associate role is open at Ims India Manpower Solutions Private Limited, AB Bypass Road, Indore. You can earn up to ₹20,000/month. The team is filling 10 vacancies.

Note from the employer

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. Languages : Malayalam

Candidate profile

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Good knowledge of Malayalam
• No English required
• Freshers can apply
• Languages: Malayalam
• You are customer-first and calm under pressure

Key responsibilities

In this role, you will:

• Escalate complex cases to the right team within the SLA
• You will handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system

Pay and perks

The salary for this role is ₹15,000 – ₹20,000 per month.

Quick facts

• Job location: AB Bypass Road, Indore, Madhya Pradesh
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Job type: Full time
• Openings: 10
• Shift: rotational shifts

Click Apply to send your profile to Ims India Manpower Solutions Private Limited. It takes less than a minute.