Customer Care Executive

IndoHR Services has an opening for a Customer Care Executive based in Andheri East, Mumbai. 30 candidates will be hired for this role. The pay goes up to ₹26,000/month.

Employer’s description

We Are Hiring For Customer Service With Excellent Communication Skill. Minimum 6 Months Of Experience Required Graduation Completed (Mandatory) Andheri East. 5 Days Working 2 Rotational Days Off. Any 10-Hour Shift. Salary 23 To 26K Inhand Immediate Joiner. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound, Domestic, Sales, International, Mutual Funds | Languages : English | Preferred Experience In : Real Estate

Your responsibilities

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• You'll resolve queries and complaints with patience and accuracy.

Requirements

• 1–2 years of relevant experience
• Education: Graduate
• Good knowledge of Domestic, English, Inbound, International, Mutual Funds, Outbound, Real Estate and Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound, Domestic, Sales, International, Mutual Funds
• Languages: English
• Preferred Experience In: Real Estate
• A polite, patient attitude

Salary and benefits

You will be paid ₹22,000 – ₹26,000 per month.

Quick facts

• Location: Andheri East, Mumbai, Maharashtra
• Work mode: On-site
• Job type: Full time
• Vacancies: 30
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to IndoHR Services today.