Customer Care Executive

Looking for a Customer Care Executive role in Andheri East, Mumbai? IndoHR Services is hiring now. 30 candidates will be hired for this role. You can earn up to ₹22,000/month.

Employer’s description

Manage Customer Interactions Via Call ,Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound, Sales, International | Marketing | Languages : English

What you get

Salary: ₹19,000 – ₹22,000 per month, based on skills and experience.

Skills and qualifications

• 1–2 years of relevant experience
• Graduate or equivalent
• Comfortable with English, Inbound, International, Marketing, Outbound, Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound, Sales, International
• Marketing
• Languages: English
• You are customer-first and polite

Your responsibilities

In this role, you will:

• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• You will escalate complex cases to the right team within the SLA.

Job details

• Work location: Andheri East, Mumbai, Maharashtra
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Vacancies: 30

If this job suits you, apply now — shortlisted candidates will be contacted by IndoHR Services.