Customer Care Executive

Start your next role as a Customer Care Executive with Innovative Fiber Solutions in Goregaon East, Mumbai. 5 candidates will be hired for this role. The pay goes up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory. | Type : Inbound | Languages : Tamil, Telugu, Kannada, Marathi, Hindi, English

Your responsibilities

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails

Eligibility

• 1–2 years of relevant experience
• Education: 12th Pass
• Good knowledge of English, Hindi, Inbound, Kannada, Marathi, Tamil and Telugu
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound
• Languages: Tamil, Telugu, Kannada, Marathi, Hindi, English
• A calm under pressure, patient attitude

Salary

The salary for this role is ₹12,000 – ₹15,000 per month.

Quick facts

• Location: Goregaon East, Mumbai, Maharashtra
• Working hours: 10:00 AM - 7:00 PM | Monday to Saturday
• Vacancies: 5
• Work mode: Work from office
• Interview: 11:00 AM - 6:00 PM | Monday to Saturday
• Employment type: Full time

Apply today and take the next step in your career with Innovative Fiber Solutions.