Customer Care Executive

Jalian Impex is hiring a Customer Care Executive in Vashi, Mumbai. The pay goes up to ₹25,000/month.

In the employer’s words

Responsible For Providing Assistance, Resolving Issues And Addressing Customer Inquiries And Assigning The Issue To The Concern Team. 1 - 2 Years Experience Compulsory. | Type : Inbound

What we are looking for

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Skills: Inbound
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound

Salary and benefits

Salary: ₹15,000 – ₹25,000 per month, based on skills and experience.

Roles and responsibilities

• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system

Quick facts

• Location: Vashi, Mumbai, Maharashtra
• Work type: Office-based
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Jalian Impex reviews applications regularly.