Customer Care Executive

Khushi Sunny Khutia (Careervalues) is hiring a Customer Care Executive in Thane West, Mumbai. You can earn up to ₹25,000/month. There are 10 open positions.

Note from the employer

Handle Customer Queries Via Calls, Email & Chatassist With Banking Products (Accounts, Cards, Net Banking, Transactions)Provide Accurate And Timely Resolutionsmaintain Records In System/Crmfollow Up And Ensure Query Closure. Type : Inbound, Outbound, Domestic | Languages : Hindi, English

What you get

Salary: ₹18,000 – ₹25,000 per month, based on skills and experience.

Key responsibilities

• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status

What we are looking for

• Open to freshers
• Graduate or equivalent
• Skills: Domestic, English, Hindi, Inbound, Outbound
• Basic English
• Freshers can apply
• Type: Inbound, Outbound, Domestic
• Languages: Hindi, English
• You are calm under pressure and patient

Job at a glance

• Job location: Thane West, Mumbai, Maharashtra
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Work mode: Work from office
• Vacancies: 10
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Khushi Sunny Khutia (Careervalues).