Customer Care Executive

Join Koniwala Matrimonial as a Customer Care Executive in Malad, Mumbai. There are 10 open positions. You can earn up to ₹16,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory. | Type : Domestic | Languages : Hindi, English

Eligibility

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Skills: Domestic, English, Hindi
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic
• Languages: Hindi, English
• A calm under pressure, customer-first attitude

What you will do

• Resolve queries and complaints with patience and accuracy
• You will meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system

Pay and perks

Compensation: ₹12,000 – ₹16,000 per month.

Job details

• Job location: Malad, Mumbai, Maharashtra
• Shift: 11:00 AM - 7:00 PM | Monday to Saturday
• Openings: 10
• Work mode: Work from office
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Koniwala Matrimonial.