Chat Support Executive

Start your next role as a Chat Support Executive with Ksw Dynamics Private Limited in Makarba, Ahmedabad. Salary is up to ₹35,000/month. No experience? You can still apply. The team is filling 10 vacancies.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document Interactions And Escalate Unresolved Issues To Appropriate Teams. Candidate'S Communication In English Needs To Be Very Good As It Is International Process. Location - Makarba. Type : Domestic, Inbound, International, Outbound | Languages : English

What you will do

• You'll meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• You'll identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system
• You'll resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA

Skills and qualifications

• Open to freshers
• Education: 12th Pass
• Good knowledge of Domestic, English, Inbound, International and Outbound
• Good English
• Freshers can apply
• Type: Domestic, Inbound, International, Outbound
• Languages: English
• You are customer-first and calm under pressure

Salary

The salary for this role is ₹20,000 – ₹35,000 per month.

Position details

• Work location: Makarba, Ahmedabad, Gujarat
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Openings: 10
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office

Interested? Apply now on BetterJobs with your resume — Ksw Dynamics Private Limited reviews applications regularly.