Customer Care Executive

Livlong Insurance Brokers Limited has an opening for a Customer Care Executive based in Thane West, Mumbai. Freshers can apply. There are 30 open positions. The pay goes up to ₹25,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. Type : Domestic, Outbound | Languages : Marathi, Hindi, English

What you get

You will be paid ₹15,000 – ₹25,000 per month.

Your responsibilities

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• You'll follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant

Skills and qualifications

• Open to freshers
• 12th Pass or equivalent
• Good knowledge of Domestic, English, Hindi, Marathi and Outbound
• Basic English
• Freshers can apply
• Type: Domestic, Outbound
• Languages: Marathi, Hindi, English

Job details

• Job location: Thane West, Mumbai, Maharashtra
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Job type: Full time
• Openings: 30
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Livlong Insurance Brokers Limited today.