Customer Care Executive

Join Ma Shyama Associates as a Customer Care Executive in Deccan Gymkhana, Pune. Salary is up to ₹25,000/month. There are 15 open positions.

Employer’s description

Outbond Process Sbi Credit Card Sales. 1 - 2 Years Experience Compulsory. | Type : Sales, Outbound, Domestic | Languages : English, Marathi, Hindi

Salary and benefits

You will be paid ₹15,000 – ₹25,000 per month.

Key responsibilities

As a Customer Care Executive, your work will include:

• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• You will handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant

Candidate profile

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with Domestic, English, Hindi, Marathi, Outbound, Sales
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales, Outbound, Domestic
• Languages: English, Marathi, Hindi
• Someone patient and calm under pressure

Job at a glance

• Work location: Deccan Gymkhana, Pune, Maharashtra
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 15

Ready to start? Upload your resume and apply to Ma Shyama Associates today.