Customer Care Executive

Ma Shyama Associates has an opening for a Customer Care Executive based in Deccan Gymkhana, Pune. The pay goes up to ₹20,000/month. The team is filling 23 vacancies.

Note from the employer

Sbi Credit Card Sales Outbond Process Mon To Sat Working Sunday Fix Off Office Timing - 1O To 6.30. Type : Sales, Domestic, Outbound | Languages : English, Marathi, Hindi

Who can apply

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Comfortable with Domestic, English, Hindi, Marathi, Outbound, Sales
• Female Only
• Basic English
• Freshers can apply
• Type: Sales, Domestic, Outbound
• Languages: English, Marathi, Hindi
• A polite, calm under pressure attitude

What you get

The salary for this role is ₹13,000 – ₹20,000 per month.

Key responsibilities

In this role, you will:

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system

Job at a glance

• Location: Deccan Gymkhana, Pune, Maharashtra
• Shift: 10.00 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Openings: 23
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Ma Shyama Associates reviews applications regularly.