Customer Care Executive

Ma Shyama Associates wants to bring on a Customer Care Executive for its Deccan Gymkhana, Pune team. The team is filling 30 vacancies. The pay goes up to ₹20,000/month.

Employer’s description

Sbi Credit Card Outbond Process Through Telecalling Office Timing 10:00 Am To 06.30 Pm. Type : Sales, Domestic, Outbound | Languages : English, Marathi, Hindi

Pay and perks

Compensation: ₹14,000 – ₹20,000 per month.

What the job involves

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• You will meet quality, call-handling and satisfaction targets.
• You'll follow call scripts and update customers on ticket status.

Who can apply

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Comfortable with Domestic, English, Hindi, Marathi, Outbound, Sales
• Basic English
• Freshers can apply
• Type: Sales, Domestic, Outbound
• Languages: English, Marathi, Hindi
• A patient, calm under pressure attitude

Position details

• Work location: Deccan Gymkhana, Pune, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 10:00 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Employment type: Full time
• Vacancies: 30

If this job suits you, apply now — shortlisted candidates will be contacted by Ma Shyama Associates.