Customer Care Executive

Looking for a Customer Care Executive role in Kandivali West, Mumbai? Maruti Suzuki is hiring now. The pay goes up to ₹22,000/month. There are 10 open positions.

In the employer’s words

Handling Customer Calls, Inquiries, And Complaints.Providing Information About Products, Services, And Offers.Maintaining And Updating Customer Data In Crm.Taking Follow-Ups For Service Reminders, Feedback, And Leads.Coordinating With Sales And Service Teams For Customer Support.Ensuring Timely Resolution Of Customer Issues. 1 - 2 Years Experience Compulsory.

Pay and perks

The salary for this role is ₹18,000 – ₹22,000 per month.

Day-to-day work

• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets

Requirements

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of Active listening, Typing speed, Complaint handling and Verbal communication
• Basic English
• 1 - 2 Years Experience Compulsory.
• A customer-first, polite attitude

Quick facts

• Location: Kandivali West, Mumbai, Maharashtra
• Work type: On-site
• Employment type: Full time
• Vacancies: 10
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Maruti Suzuki.