Customer Care Executive

Looking for a Customer Care Executive role in Byculla East, Mumbai? Medtech Life Pvt. Ltd. is hiring now. No experience? You can still apply. Salary is up to ₹20,000/month. 2 candidates will be hired for this role.

Employer’s description

Handle Inbound And Outbound Customer Calls Professionallyresolve Customer Queries And Provide Accurate Informationmanage Follow-Ups And Maintain Customer Relationshipsperform Back-Office Tasks Including Data Entry And Documentationcoordinate With Internal Departments For Issue Resolutionmaintain Customer Records And Update Databases Regularly. Type : Inbound | Languages : Marathi, Hindi, English

Compensation

The salary for this role is ₹15,000 – ₹20,000 per month.

Requirements

• Ideal for freshers starting their career
• Education: Graduate
• Comfortable with English, Hindi, Inbound, Marathi
• Basic English
• Freshers can apply
• Type: Inbound
• Languages: Marathi, Hindi, English

Key responsibilities

As a Customer Care Executive, your work will include:

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails

Job at a glance

• Work location: Byculla East, Mumbai, Maharashtra
• Vacancies: 2
• Work mode: Work from office
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

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