Customer Care Executive

Meera Marketing has an opening for a Customer Care Executive based in Kandivali West, Mumbai. You can earn up to ₹30,000/month.

In the employer’s words

Handling Customer Escalation And Pitching Them To Buy New Products, Calling Customers. More Than 2 Years Experience Compulsory. | Languages : English, Hindi

Eligibility

• At least 2 years of relevant experience
• 12th Pass or equivalent
• Skills: English, Hindi
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: English, Hindi
• You are polite and calm under pressure

Pay and perks

Salary: ₹20,000 – ₹30,000 per month, based on skills and experience.

What the job involves

• Identify upsell opportunities where relevant.
• You'll resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status

Job at a glance

• Job location: Kandivali West, Mumbai, Maharashtra
• Vacancies: 1
• Working hours: 09:30 am - 6:30pm | Monday to Saturday
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Employment type: Full time
• Work mode: Work from office

Ready to start? Upload your resume and apply to Meera Marketing today.