Customer Care Executive

Looking for a Customer Care Executive role in Kothrud, Pune? Natraj Gas is hiring now. You can earn up to ₹15,000/month. There are 3 open positions.

Employer’s description

Basic Knowledge Of Ms Excel, Ms Word, Email, And Good Telephone Etiquette And Customer-Handling Skills.Good Follow-Up And Coordination Skills.Ability To Maintain Records Accurately.Basic Knowledge Of Billing/Invoicing Will Be An Advantage. More Than 2 Years Experience Compulsory. | Marketing

Compensation

Compensation: ₹12,000 – ₹15,000 per month.

What you will do

• Follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• You will log every interaction and its outcome in the support system.

Skills and qualifications

• 2+ years of experience in a similar role
• Minimum qualification: Graduate
• Good knowledge of Marketing
• Good English
• More Than 2 Years Experience Compulsory.
• Marketing
• A polite, patient attitude

Job at a glance

• Job location: Kothrud, Pune, Maharashtra
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site
• Openings: 3
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Click Apply to send your profile to Natraj Gas. It takes less than a minute.