Customer Care Executive

New Helpline has an opening for a Customer Care Executive based in Borivali West, Mumbai. There are 2 open positions. Salary is up to ₹14,000/month.

In the employer’s words

The Customer Care Executive Will Handle Inquiries From Students, Parents, And Teachers Regarding Tuition Services And Educational Consultation. The Role Involves Responding To Calls And Messages, Explaining Company Policies, Coordinating With Teachers And Parents, And Ensuring Smooth Communication And Service Delivery. Type : Sales | Languages : Gujarati, Marathi, Hindi, English

What you get

Salary: ₹8,000 – ₹14,000 per month, based on skills and experience.

Day-to-day work

• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy

Skills and qualifications

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Good knowledge of English, Gujarati, Hindi, Marathi and Sales
• Female Only
• Basic English
• Freshers can apply
• Type: Sales
• Languages: Gujarati, Marathi, Hindi, English
• Someone calm under pressure and customer-first

Quick facts

• Work location: Borivali West, Mumbai, Maharashtra
• Openings: 2
• Job type: Full time
• Interview: 10:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Shift: 10:00 AM - 7:30 PM | Monday to Saturday

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