Chat Process Executive

A new Chat Process Executive role is open at Nimbus BPO, Kudlu Gate, Bengaluru. 30 candidates will be hired for this role. Salary is up to ₹24,000/month.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound, Domestic | Languages : English, Hindi

Your responsibilities

As a Chat Process Executive, your work will include:

• You will resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system
• You will follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails

Pay and perks

Compensation: ₹17,000 – ₹24,000 per month.

Candidate profile

• 1–2 years of relevant experience
• Education: 12th Pass
• Comfortable with Domestic, English, Hindi, Inbound, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound, Domestic
• Languages: English, Hindi
• Someone patient and polite

Position details

• Work location: Kudlu Gate, Bengaluru, Karnataka
• Openings: 30
• Work type: On-site
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Nimbus BPO.