Chat Support Executive

A new Chat Support Executive role is open at Nimbus Bpo, Kudlu Gate, Bengaluru. The pay goes up to ₹25,000/month. 30 candidates will be hired for this role.

Employer’s description

Manage Customer Interactions Via Chat , Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : Outbound, Domestic | Languages : English, Hindi

Compensation

The salary for this role is ₹18,000 – ₹25,000 per month.

Skills and qualifications

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of Domestic, English, Hindi and Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Domestic
• Languages: English, Hindi
• A calm under pressure, customer-first attitude

Key responsibilities

Here is what a typical day looks like:

• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• You'll escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy

Job details

• Work location: Kudlu Gate, Bengaluru, Karnataka
• Work type: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 30
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Nimbus Bpo reviews applications regularly.