Customer Care Executive

Join Novac Technology Solutions Private Limited as a Customer Care Executive in Ghansoli, Mumbai. 20 candidates will be hired for this role. The pay goes up to ₹17,000/month. No experience? You can still apply.

Employer’s description

Hiring For Customer Service Executive (Voice Process) | 5 Days Working In Day Shift. Type : Domestic, Inbound | Languages : Gujarati, Bengali, Punjabi, Marathi, Hindi, English

Pay and perks

The salary for this role is ₹13,800 – ₹17,000 per month.

Candidate profile

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Skills: Bengali, Domestic, English, Gujarati, Hindi, Inbound, Marathi, Punjabi
• Good English
• Freshers can apply
• Type: Domestic, Inbound
• Languages: Gujarati, Bengali, Punjabi, Marathi, Hindi, English
• A calm under pressure, patient attitude

Day-to-day work

• Escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets

Quick facts

• Location: Ghansoli, Mumbai, Maharashtra
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 20
• Work type: Office-based
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Novac Technology Solutions Private Limited.