Chat Process Executive

Nsquares Global has an opening for a Chat Process Executive based in Airoli, Mumbai. The pay goes up to ₹28,000/month. No experience? You can still apply. 20 candidates will be hired for this role.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : English

Skills and qualifications

• Open to freshers
• Graduate or equivalent
• Skills: English
• Good English
• Freshers can apply
• Languages: English

Key responsibilities

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• You'll handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets.

What you get

Compensation: ₹18,000 – ₹28,000 per month.

Quick facts

• Job location: Airoli, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 10:00 AM - 7:00 PM | 1 Rotational Off
• Vacancies: 20
• Employment type: Full time
• Work type: Office-based

Interested? Apply now on BetterJobs with your resume — Nsquares Global reviews applications regularly.