Customer Care Executive

Omega Management Services has an opening for a Customer Care Executive based in Malad, Mumbai. 20 candidates will be hired for this role. Great for first-time job seekers. Salary is up to ₹58,000/month.

Employer’s description

Handle Inbound And Outbound Customer Calls Solve Customer Queries Related To Products/Services Provide Correct Information And Quick Resolution Maintain Polite And Professional Communication. Type : Outbound, International, Inbound | Languages : English

Eligibility

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Good knowledge of English, Inbound, International and Outbound
• Basic English
• Freshers can apply
• Type: Outbound, International, Inbound
• Languages: English

Your responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA.

Compensation

Compensation: ₹20,000 – ₹58,000 per month.

Quick facts

• Work location: Malad, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Openings: 20
• Work mode: Work from office

Interested? Apply now on BetterJobs with your resume — Omega Management Services reviews applications regularly.