Customer Care Specialist

Join Omega Management Services as a Customer Care Specialist in Malad, Mumbai. The pay goes up to ₹65,000/month. There are 30 open positions.

In the employer’s words

Handle Customer Calls, Emails, Chats, And Queries Professionally.Understand Customer Requirements And Provide Accurate Information And Solutions.Resolve Complaints And Concerns Within Defined Timelines.Maintain A High Level Of Customer Satisfaction And Service Quality.Coordinate With Internal Teams To Resolve Customer Issues.Follow Up With Cus. Type : Outbound, International | Languages : Hindi, English

Your responsibilities

• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• You'll resolve queries and complaints with patience and accuracy.

Salary and benefits

Salary: ₹18,000 – ₹65,000 per month, based on skills and experience.

Who can apply

• Freshers are welcome to apply
• Education: 12th Pass
• Comfortable with English, Hindi, International, Outbound
• Good English
• Freshers can apply
• Type: Outbound, International
• Languages: Hindi, English
• A calm under pressure, patient attitude

Job at a glance

• Work location: Malad, Mumbai, Maharashtra
• Vacancies: 30
• Work mode: Work from office
• Working hours: 6pm - 8am
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Click Apply to send your profile to Omega Management Services. It takes less than a minute.