Customer Care Specialist

Unity Automation Services Pvt. Ltd is hiring a Customer Care Specialist in Thane West, Mumbai. The team is filling 2 vacancies. You can earn up to ₹3,00,000/month.

In the employer’s words

Co Ordinate With Customer And Internal Team For The Various Task. More Than 2 Years Experience Compulsory. | Languages : English

What we are looking for

• 2+ years of experience in a similar role
• Minimum qualification: Graduate
• Good knowledge of English
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: English
• A customer-first, patient attitude

Compensation

The salary for this role is ₹20,000 – ₹3,00,000 per month.

What the job involves

In this role, you will:

• Log every interaction and its outcome in the support system
• You'll handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant

Position details

• Work location: Thane West, Mumbai, Maharashtra
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Work mode: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 2

Apply today and take the next step in your career with Unity Automation Services Pvt. Ltd.