Customer Care Executive

One Point One Solution is hiring a Customer Care Executive in Turbhe, Mumbai. 20 candidates will be hired for this role. Great for first-time job seekers. Salary is up to ₹30,000/month.

In the employer’s words

A Bpo (Business Process Outsourcing) Job Involves Handling Inbound/Outbound Calls, Emails, Or Chats For Client Companies. Core Duties Include Resolving Customer Queries, Managing Complaints, Processing Data, And Meeting Performance Metrics. Roles Range From Technical Support And Customer Service To Sales. Type : Sales, Domestic, Inbound, Mutual Funds | Languages : English, Hindi, Malayalam, Bengali, Kannada, Tamil, Telugu

Roles and responsibilities

• You'll identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• You will handle inbound and outbound customer calls, chats or emails.

Salary and benefits

The salary for this role is ₹15,000 – ₹30,000 per month.

Eligibility

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Comfortable with Bengali, Domestic, English, Hindi, Inbound, Kannada, Malayalam, Mutual Funds
• Basic English
• Freshers can apply
• Type: Sales, Domestic, Inbound, Mutual Funds
• Languages: English, Hindi, Malayalam, Bengali, Kannada, Tamil, Telugu
• Someone customer-first and patient

Job at a glance

• Work location: Turbhe, Mumbai, Maharashtra
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 20
• Work mode: On-site
• Job type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by One Point One Solution.