Customer Care Executive

Packmania Paper Solutions Private Limited wants to bring on a Customer Care Executive for its Ghatkopar West, Mumbai team. The pay goes up to ₹13,000/month.

Employer’s description

Resolving Customer Issues And Concerns Efficiently, Ensuring High Customer Satisfaction. Maintaining A Deep Understanding Of Our Products, Services And Policies To Address Customer Concerns Effectively. Responding To Customer Inquiries Accurately And On Time, Through Various Channels, Including Phone, Email And Chat. 1 - 2 Years Experience Compulsory. | Type : Sales

Requirements

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with Sales
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales
• A polite, customer-first attitude

What you get

The salary for this role is ₹10,000 – ₹13,000 per month.

Your responsibilities

• You will follow call scripts and update customers on ticket status.
• You will escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system

Quick facts

• Work location: Ghatkopar West, Mumbai, Maharashtra
• Work type: Work from office
• Vacancies: 1
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Packmania Paper Solutions Private Limited.