Customer Care Executive

Pamac Finserve Private Limited is hiring a Customer Care Executive in Andheri, Mumbai. You can earn up to ₹17,000/month. The team is filling 5 vacancies.

In the employer’s words

Responsible For Interacting With Partner Sales Team To Get Leads. Coordinating For Loan Process Approval, Logistics And Documentation To Final Disbursal Of Loan. Always Maintaining Customer Focus And Responding To Customer Enquiries Over E-Mail, Phone And Chat. Maintaining Knowledge Of All Existing And Upcoming Products/Services Of The Company. 1 - 2 Years Experience Compulsory.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Good knowledge of Complaint handling, Verbal communication, CRM tools and Typing speed
• Basic English
• 1 - 2 Years Experience Compulsory.
• A patient, polite attitude

Key responsibilities

• Follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails

Salary and benefits

Salary: ₹16,000 – ₹17,000 per month, based on skills and experience.

Position details

• Location: Andheri, Mumbai, Maharashtra
• Openings: 5
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Office-based

Ready to start? Upload your resume and apply to Pamac Finserve Private Limited today.