Customer Care Executive

Patel Air Freight Express is looking for a Customer Care Executive to join its team in Andheri East, Mumbai. The team is filling 15 vacancies. Salary is up to ₹25,000/month.

Employer’s description

Customer Care Executive Mail And Call. More Than 2 Years Experience Compulsory. | Type : Outbound, Inbound, International, Domestic, Sales | Marketing | Languages : Marathi, Hindi, English

Roles and responsibilities

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy

Candidate profile

• 2+ years of experience in a similar role
• Minimum qualification: 12th Pass
• Good knowledge of Domestic, English, Hindi, Inbound, International, Marathi, Marketing and Outbound
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Outbound, Inbound, International, Domestic, Sales
• Marketing
• Languages: Marathi, Hindi, English
• A calm under pressure, customer-first attitude

Pay and perks

Salary: ₹18,000 – ₹25,000 per month, based on skills and experience.

Quick facts

• Work location: Andheri East, Mumbai, Maharashtra
• Timings: 10.00 AM - 7.00PM | Monday to Saturday
• Work type: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Openings: 15

Interested? Apply now on BetterJobs with your resume — Patel Air Freight Express reviews applications regularly.