Customer Care Executive

Join Pattolika Pvt Ltd as a Customer Care Executive in Thane, Mumbai. The pay goes up to ₹25,000/month. 30 candidates will be hired for this role.

In the employer’s words

*We Are Hiring Crm Executive* (Customer Relationship Management) *Job Location:* Dombivli & Ghatkopar Interview Location: Thane West Experience: Minimum 1 Year In Crm / Calling Process Salary: Up To 27,000 In-Hand Shift: 10:00 Am 7:00 Pm *(6 Days Working And 1 Rotational Week Off)**Key Responsibilities Handle Customer Outbound And Inbound Call. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound, Domestic, International | Languages : Hindi, English

Who can apply

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Good knowledge of Domestic, English, Hindi, Inbound, International and Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound, Domestic, International
• Languages: Hindi, English
• A patient, polite attitude

Compensation

Compensation: ₹15,000 – ₹25,000 per month.

Your responsibilities

Here is what a typical day looks like:

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status

Position details

• Location: Thane, Mumbai, Maharashtra
• Employment type: Full time
• Vacancies: 30
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Pattolika Pvt Ltd.