Customer Care Executive

Pattolika Pvt Ltd is looking for a Customer Care Executive to join its team in Ghatkoper, Mumbai. Salary is up to ₹25,000/month. There are 10 open positions.

Employer’s description

We Are Hiring Crm Executive (Customer Relationship Management) Job Location: Dombivli & Ghatkopar Interview Location: Thane West Experience: Minimum 1 Year In Crm / Calling Process Salary: Up To 27,000 In-Hand Shift: 10:00 Am 7:00 Pm *(6 Days Working And 1 Rotational Week Off)Key Responsibilities Handle Customer Quries Inbound And Outbound Call. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound, International, Domestic, Sales | Languages : English

Who can apply

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of Domestic, English, Inbound, International, Outbound and Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound, International, Domestic, Sales
• Languages: English
• A polite, customer-first attitude

Salary and benefits

The salary for this role is ₹18,000 – ₹25,000 per month.

What the job involves

• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy

Quick facts

• Location: Ghatkoper, Mumbai, Maharashtra
• Work type: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 10
• Job type: Full time

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