Customer Care Executive

Looking for a Customer Care Executive role in Magarpatta, Pune? Pegasus Hr Business Solutions Private Limited is hiring now. 30 candidates will be hired for this role. The pay goes up to ₹40,000/month.

Employer’s description

Handle Customer Calls Professionally, Resolve Queries, And Deliver Excellent Customer Service While Following Quality Standards. Strong English Communication, Listening, And Problem-Solving Skills Are Essential. International Voice Experience Is Mandatory; Uk/Australia Process Experience Is Preferred. Fixed Weekends Off, Transport Available. 1 - 2 Years Experience Compulsory. | Type : Inbound | Languages : English

Pay and perks

Compensation: ₹32,000 – ₹40,000 per month.

Skills and qualifications

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of English and Inbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound
• Languages: English
• A polite, calm under pressure attitude

What you will do

Here is what a typical day looks like:

• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails.

Job at a glance

• Job location: Magarpatta, Pune, Maharashtra
• Working hours: Monday to Friday
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Vacancies: 30

Interested? Apply now on BetterJobs with your resume — Pegasus Hr Business Solutions Private Limited reviews applications regularly.