Customer Care Executive

A new Customer Care Executive role is open at Platinumone Business Services Limited, Thane, Mumbai. The pay goes up to ₹20,000/month. There are 12 open positions.

Note from the employer

We Are Hiring Customer Care Executives To Handle Customer Queries Over Calls. The Candidate Will Be Responsible For Assisting Customers, Resolving Their Queries, Providing Accurate Information, Maintaining Call Records, And Ensuring A High Level Of Customer Satisfaction. Candidates Should Have Good Communication Skills, Basic Computer Knowledge,. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound | Languages : Marathi, Hindi, English

Candidate profile

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Skills: English, Hindi, Inbound, Marathi, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound
• Languages: Marathi, Hindi, English
• A polite, patient attitude

What you get

Salary: ₹15,000 – ₹20,000 per month, based on skills and experience.

Key responsibilities

• Meet quality, call-handling and satisfaction targets
• You'll handle inbound and outbound customer calls, chats or emails.
• You will escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• You will follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant

Job details

• Work location: Thane, Mumbai, Maharashtra
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 12
• Work type: Office-based
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Platinumone Business Services Limited today.