Customer Care Associate

Join Propel Finways Insurance Marketing Private Limited as a Customer Care Associate in Kodambakkam, Chennai. The pay goes up to ₹20,000/month. 20 candidates will be hired for this role.

Employer’s description

Roles & Responsibilities: Handle Inbound & Outbound Customer Calls Explain Insurance Products And Services Clearly Assist Customers With Policy Details, Renewals, And Claims Maintain Good Relationship With Customers Resolve Customer Queries And Complaints Professionally Follow Up With Potential And Existing Clients Update Customer Details. Languages : Telugu

Who can apply

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Good knowledge of Telugu
• No English required
• Freshers can apply
• Languages: Telugu
• Someone customer-first and polite

Salary

Compensation: ₹15,000 – ₹20,000 per month.

What you will do

As a Customer Care Associate, your work will include:

• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system

Job details

• Work location: Kodambakkam, Chennai, Tamil Nadu
• Openings: 20
• Work mode: Work from office
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Click Apply to send your profile to Propel Finways Insurance Marketing Private Limited. It takes less than a minute.