Customer Care Associate

Samsung Authorised Service Centre is hiring a Customer Care Associate in Ambattur, Chennai. There are 2 open positions. Great for first-time job seekers. The pay goes up to ₹18,000/month.

Note from the employer

Handle Customers Inbound And Outbound Calls. Solving Queries, Telling Them About Products / Offers / Services.

Compensation

Compensation: ₹15,000 – ₹18,000 per month.

What we are looking for

• Freshers are welcome to apply
• Education: Graduate
• Comfortable with Verbal communication, Typing speed, Hindi and English, Active listening
• Basic English
• Freshers can apply

Roles and responsibilities

Your main tasks will be to:

• You'll meet quality, call-handling and satisfaction targets.
• You will handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA.

Job details

• Work location: Ambattur, Chennai, Tamil Nadu
• Job type: Full time
• Working hours: 9:45 am - 7:00 pm | Monday to Saturday
• Interview timings: 10:00 am - 2:00pm | Monday to Saturday
• Work mode: Work from office
• Openings: 2

If this job suits you, apply now — shortlisted candidates will be contacted by Samsung Authorised Service Centre.